Refund & Returns Policy

Code Solutions wants customers to receive working products that match their vehicle compatibility requirements.

This policy explains when refunds, replacements, or returns may be available for digital and physical products.

Because most products are digital, refunds are generally not available after download links, activation files, or FSC codes are delivered.

Please review product compatibility details and your VIN before checkout.

A refund may be considered for non-delivery, wrong product supplied by us, or verified technical failure not caused by customer-side issues.

If an issue is fixable, replacement delivery may be provided before a refund is issued.

We review each request fairly based on order records, delivery logs, and support correspondence.

Email info@idrivecode.com within 14 days of purchase with your order number, VIN, and a description of the issue.

Support may request logs, screenshots, or diagnostics to validate the claim.

Contact us before initiating a chargeback so we can resolve the issue directly.

Approved refunds are returned to the original payment method within 5 to 10 business days.

Final settlement timing may vary by card issuer or payment processor.

Digital products are delivered electronically after payment confirmation, usually within minutes.

USB products, when offered, are shipped to the address provided at checkout. Shipping times are shown on the product page.

If a physical item is not received within the stated delivery window, contact support for investigation or reshipment.

Digital products cannot be returned once delivered because they are instantly accessible.

Unused physical USB products may be eligible for return within 14 days of delivery if the seal is intact and the product is resalable.

Return shipping costs for change-of-mind returns are the customer's responsibility unless we supplied the wrong item.

You may request cancellation before digital delivery or shipment by contacting support as soon as possible.

Approved pre-delivery cancellations receive a full refund to the original payment method.

Please contact support before filing a chargeback so we can resolve issues quickly.

Fraudulent or abusive chargebacks may result in order/account restrictions and evidence submission to payment processors.