Help Center
Find quick answers below, or contact our support team for order-specific assistance.
How do I choose the correct map update?
Use the VIN Decoder to identify your iDrive generation and compatible products before purchase.
How quickly will digital products be delivered?
Most digital orders are delivered shortly after payment confirmation.
What if activation does not work?
Contact support with your order number and VIN. We will troubleshoot and provide replacement/refund options when applicable.
Do you ship physical media?
Some products offer optional USB delivery. Availability is shown on the product page and checkout summary.